FETCH
THE FACTS
Frequently Asked Questions
What sizes do the Dazzling Doggie Duvets come in?
We offer a range of sizes to fit all breeds, from small to extra-large. Please refer to our sizing chart on each product page to find the best fit for your pet.
Are the covers machine-washable?
Yes! All our Duvet covers are designed for easy care. Simply remove the cover and machine wash on a gentle cycle, then air dry or tumble dry on low heat.
Can I customize my Duvet with specific colors or patterns?
We offer a variety of colors and patterns to suit different tastes. Custom options may be available depending on fabric stock—feel free to contact us to discuss any special requests.
What materials are used in the Duvets?
Our Duvets are crafted from high-quality, pet-safe fabrics that are durable, cozy, and environmentally conscious. We prioritize natural and hypoallergenic materials to ensure a safe and comfortable experience for your pet.
How long does it take to receive my order?
Orders are typically processed within 1-2 business days and shipped shortly thereafter. Delivery times depend on your location and shipping method. You’ll receive tracking information once your order is on its way.
Do you offer international shipping?
Yes, we do ship internationally. Shipping rates and times may vary based on location, and additional duties or taxes may apply depending on your country’s policies.
What if my Duvet arrives damaged?
We aim for 100% customer satisfaction. If your Duvet arrives defective or damaged, please contact us at [email address] with a photo of the issue, and we’ll arrange for a replacement.
Shipping and Returns Policy
Shipping
Shipping Times: Standard shipping within the United States usually takes 3-7 business days. For international orders, delivery times vary based on location and shipping method.
Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping option. Please note that international shipments may be subject to additional customs fees or import taxes.
Returns
Our return policy lasts 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. For safety and hygiene reasons, we cannot accept returns of items that are intimate, sanitary, or custom orders.
Return Conditions
Items must be unused and in the original packaging.
Non-returnable items include gift cards and personalized or custom orders.
Certain conditions may result in partial refunds, such as items that are returned damaged or with missing parts.
Refund Process
Once your return is received and inspected, we’ll notify you via email. Approved refunds will be processed and applied to your original payment method within 7-10 business days. If you haven’t received your refund yet, check your bank or contact your credit card company as processing times may vary. If further assistance is needed, feel free to reach out to us at dazzlingdoggieduvet@gmail.com
Sale Item Return
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.